Churn Audit

Find the leaks before they kill ARR

Week 1: Discovery and Diagnosis

  • Segment churn by customer type, plan size, and timeline

  • Audit onboarding flow and time-to-value metrics

  • Analyze usage patterns and feature adoption data

  • Review current renewal processes and customer success touchpoints

Week 2: Root Cause Analysis

  • Churn interviews to understand true reason for leaving

  • Map engagement patterns of related vs. churned customers

  • Identify specific friction points in your customer journey

  • Analyze support ticket themes and resolution patterns

  • Benchmark your metrics against industry standards.

Week 3: Solutions & Roadmap

  • Present findings with clear, actionable insights

  • Deliver 90-day implementation roadmap prioritized by impact

  • Provide specific fixes for onboarding, engagement, and renewal processes

  • Create customer success playbooks for high-risk accounts

  • Hand off execution plan with clear owners and timelines

INVESTMENT: $10,000. GUARANTEE: Minimum 3 actionable fixes that will reduce churn or you don’t pay. DELIVERABLES: Churn Analysis report, 90day roadmap, customer success playbooks.

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